Refund policy
REFUND POLICY
At Jade Moment, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
• Items must be unworn, unused, and in original condition.
• Original packaging, tags, and accessories must be included.
• Proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return:
• Products showing signs of wear or use.
• Items returned without original packaging.
• Clearance or final sale items.
• Customized or personalized products.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos of the product and packaging.
Contact Us
Email: simplified2026@outlook.com