Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase.

Return Window

We accept returns within 30 days after delivery.

Return Conditions

To be eligible for a return, items must be:

Unused
Unworn
In original condition
With original packaging
With all included accessories, if applicable

Return Shipping Cost

Customers are responsible for all return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

Original shipping fees are non-refundable.

We recommend using a trackable shipping service when returning items. Jade Moment is not responsible for lost return packages.

Non-Returnable Items

Items that are worn, damaged by customer use, washed, altered, or returned without original packaging may not be accepted.

How to Request a Return

Please contact us at simplified2026@outlook.com with your order number and reason for return before sending any item back.

Refunds

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Refund processing time may take 5–10 business days depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and your order number.

Contact

simplified2026@outlook.com